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Refund Policy

Date- 31 Jan 2026

At Sello, we value transparency and customer satisfaction. This Refund Policy explains the circumstances under which refunds may be issued for our services

By purchasing or subscribing to any Sello service, you agree to the terms outlined below.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible website design plans.

If you are not satisfied with our service, you may request a refund within 30 days from the date of purchase, subject to the conditions mentioned in this policy.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • A refund request is submitted within 30 days of purchase
  • Website development has not been completed and delivered
  • No major custom development work has been finalized
  • No third-party services (domains, paid plugins, licenses) have been activated on your behalf

Refund eligibility is evaluated on a case-by-case basis.

3. Non-Refundable Services

The following services are non-refundable:

  • Domain name registration or renewal
  • Third-party software, plugins, themes, or licenses
  • Hosting fees after activation
  • SEO or marketing services already delivered
  • Custom design or development work that has been approved or completed
  • Renewal payments for ongoing subscriptions

4. Partial Refunds

In certain cases, partial refunds may be issued if:

  • Work has already started but is not fully completed
  • Third-party costs have been incurred
  • Design drafts or development milestones have been delivered

Any applicable deductions will be clearly explained before processing the refund.

5. Subscription Cancellations

You may cancel your subscription at any time.

  • Cancellation will stop future billing
  • No refunds are provided for the current billing cycle
  • Services will remain active until the end of the paid period

6. How to Request a Refund

To request a refund, please contact us with the following details:

  • Registered email address
  • Order or invoice number
  • Reason for the refund request
  • Email: info@sello.in

Our team will review your request and respond within 3–5 business days.

7. Refund Processing Time

Approved refunds will be processed within 7–10 business working days.

Refunds will be credited to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

8. Chargebacks & Payment Disputes

We encourage customers to contact us first before initiating any chargeback or payment dispute.

Unauthorized chargebacks may result in:

  • Suspension of services
  • Termination of accounts
  • Loss of refund eligibility

9. Policy Updates

Sello reserves the right to update or modify this Refund Policy at any time without prior notice.

Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Email: info@sello.in

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